Wednesday, July 23, 2008
Details matter. The difference between a mediocre experience and an outstanding one can often be found in the details. Have you ever eaten at a restaurant with excellent food but a mediocre waiting staff? The service makes the food less delicious. Have you ever gone to a place of business where the receptionist was in a bad mood and didn't mind sharing their mood with customers? No matter how good the service is after that, the experience as a whole is likely going to be a negative one. Details matter. If you are watching a great movie in the theater, but the man next to you has gas... again, details.
In Japan, they GET details. They get it. They pay great attention to it. They understand it. The tea ceremony is nothing but details. Martial arts kata - details. If you eat at a McDonald's in Japan, your food actually looks like the pictures on the menu. Buy something that doesn't work and send it back? You'll probably get a written apology with your refund and you might even get a small gift for your trouble! It's the details that can tip the balance from average to bad and from good to great.
For the muscle-heads in the audience, what does this mean?
Details in exercise technique and tension can mean the difference between an effective exercise and an injury-causing one.
Details in stretching can mean, for example, the difference between lengthening the hamstrings and putting undue stress on the lumbars.
Details in the design of a kettlebell can mean the difference between a good workout and carpal tunnel syndrome.
Details in programming can mean the difference between PRs and overtraining.
Sweat the small stuff.
"Do the big stuff, but master the small. People look at the small as telling evidence of your ability to do the big - and anything else." - Harry Beckwith
Posted by Boris at 8:00 PM